{"id":5241,"date":"2021-09-07T20:01:24","date_gmt":"2021-09-07T20:01:24","guid":{"rendered":"https:\/\/porradalupo.rs\/?page_id=5241"},"modified":"2026-01-05T11:22:05","modified_gmt":"2026-01-05T09:22:05","slug":"reklamacije","status":"publish","type":"page","link":"https:\/\/porradalupo.rs\/en\/reklamacije\/","title":{"rendered":"Complaints"},"content":{"rendered":"<section data-section-luminosity=\"dark\" data-bg-image=\"url\" class=\"vc_row vc_custom_1631041982395 liquid-row-shadowbox-6a0f56d65a13e vc_row-has-fill vc_row-has-bg\"><div class=\"ld-container container\"><div class=\"row ld-row ld-row-outer\"><div class=\"wpb_column vc_column_container vc_col-sm-12 liquid-column-6a0f56d65a348\"><div class=\"vc_column-inner\" ><div class=\"wpb_wrapper\"  ><style>.ld_spacer_6a0f56d65a3b4{height:32px;}<\/style>\n<div class=\"ld-empty-space ld_spacer_6a0f56d65a3b4\"><\/div><style>.ld_fancy_heading_6a0f56d65a49a h5{color:rgb(255, 255, 255);}.ld_fancy_heading_6a0f56d65a49a h5 {margin-bottom:0em !important;  } .ld_fancy_heading_6a0f56d65a49a .lqd-highlight-inner{height:0.275em!important;bottom:0px!important;}.ld_fancy_heading_6a0f56d65a49a h5 {margin-bottom:0em !important;  } <\/style><div class=\"ld-fancy-heading ld_fancy_heading_6a0f56d65a49a\">\n\t<h5 class=\"ld-fh-element lqd-highlight-underline lqd-highlight-grow-left text-decoration-default\"   >  <span style=\"font-family: 'Poppins',serif;color: #555555\">Po\u0161tovani potro\u0161a\u010di, kupljenu na\u0161u robu koja nije saobrazna mo\u017eete reklamirati na na\u0161oj internet stranici <\/span><a href=\"http:\/\/www.porradalupo.rs\"><span style=\"font-family: 'Poppins',serif\">www.porradalupo.rs<\/span><\/a><span style=\"font-family: 'Poppins',serif;color: #555555\"> I mejla <\/span><a href=\"mailto:info@porradalupo.rs\"><span style=\"font-family: 'Poppins',serif\">info@porradalupo.rs<\/span><\/a><span style=\"font-family: 'Poppins',serif;color: #555555\"> , <\/span><a href=\"mailto:info@sfonlineshop.rs\"><b><span style=\"font-family: 'Poppins',serif\">\u00a0<\/span><\/b><\/a><span style=\"font-family: 'Poppins',serif;color: #555555\">ili telefona\u00a0\u00a0<\/span><a href=\"tel:+381654444375\"><b><span style=\"font-family: 'Poppins',serif\">065 4444 375.<\/span><\/b><\/a><\/h5><\/div><style>.ld_spacer_6a0f56d65a745{height:32px;}<\/style>\n<div class=\"ld-empty-space ld_spacer_6a0f56d65a745\"><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section data-section-luminosity=\"dark\" data-bg-image=\"url\" class=\"vc_row vc_custom_1631041982395 liquid-row-shadowbox-6a0f56d65a823 vc_row-has-fill vc_row-has-bg\"><div class=\"ld-container container\"><div class=\"row ld-row ld-row-outer\"><div class=\"wpb_column vc_column_container vc_col-sm-12 liquid-column-6a0f56d65a910\"><div class=\"vc_column-inner\" ><div class=\"wpb_wrapper\"  ><style>.ld_fancy_heading_6a0f56d65a9e1 h5{color:rgb(255, 255, 255);}.ld_fancy_heading_6a0f56d65a9e1 h5 {margin-bottom:0em !important;  } .ld_fancy_heading_6a0f56d65a9e1 .lqd-highlight-inner{height:0.275em!important;bottom:0px!important;}.ld_fancy_heading_6a0f56d65a9e1 h5 {margin-bottom:0em !important;  } <\/style><div class=\"ld-fancy-heading ld_fancy_heading_6a0f56d65a9e1\">\n\t<h5 class=\"ld-fh-element lqd-highlight-underline lqd-highlight-grow-left text-decoration-default\"   >  <span style=\"font-family: 'Poppins',serif;color: #555555\">Navedenu reklamaciju mo\u017eete podneti uz ra\u010dun o kupovini.Va\u0161a reklamacija bi\u0107e zavedena u knjizi primljenih reklamacija koju vodimo za na\u0161u internet prodaju.<\/span><\/p>\n<p><span style=\"font-family: 'Poppins',serif;color: #555555\">\u00a0<\/span><\/h5><\/div><style>.ld_spacer_6a0f56d65aad7{height:32px;}<\/style>\n<div class=\"ld-empty-space ld_spacer_6a0f56d65aad7\"><\/div><style>.ld_fancy_heading_6a0f56d65ab6f h5{color:rgb(255, 255, 255);}.ld_fancy_heading_6a0f56d65ab6f h5 {margin-bottom:0em !important;  } .ld_fancy_heading_6a0f56d65ab6f .lqd-highlight-inner{height:0.275em!important;bottom:0px!important;}.ld_fancy_heading_6a0f56d65ab6f h5 {margin-bottom:0em !important;  } <\/style><div class=\"ld-fancy-heading ld_fancy_heading_6a0f56d65ab6f\">\n\t<h5 class=\"ld-fh-element lqd-highlight-underline lqd-highlight-grow-left text-decoration-default\"   >  <span style=\"font-family: 'Poppins',serif;color: #555555\">O prijemu reklamacije bi\u0107ete blagovremeno obave\u0161teni pod kojim je brojem zavedana Va\u0161a reklamacija.<\/span><\/h5><\/div><style>.ld_spacer_6a0f56d65ac14{height:32px;}<\/style>\n<div class=\"ld-empty-space ld_spacer_6a0f56d65ac14\"><\/div><style>.ld_fancy_heading_6a0f56d65acab h5{color:rgb(255, 255, 255);}.ld_fancy_heading_6a0f56d65acab h5 {margin-bottom:0em !important;  } .ld_fancy_heading_6a0f56d65acab .lqd-highlight-inner{height:0.275em!important;bottom:0px!important;}.ld_fancy_heading_6a0f56d65acab h5 {margin-bottom:0em !important;  } <\/style><div class=\"ld-fancy-heading ld_fancy_heading_6a0f56d65acab\">\n\t<h5 class=\"ld-fh-element lqd-highlight-underline lqd-highlight-grow-left text-decoration-default\"   >  <span style=\"font-family: 'Poppins',serif;color: #555555\">Po prijemu reklamacionog zahteva bi\u0107ete bez odlaganja , a u roku od 8 dana obave\u0161teni u pisanom ili elektronskom obliku , o odluci o relamaciji.Ukoliko Va\u0161a reklamacija bude prihva\u0107ena ista \u0107e se re\u0161iti u roku od 15 dana, od dana podno\u0161enja reklamacije u skladu sa odlukom i predlogom navedenim u odluci reklmacije.<\/span><\/h5><\/div><style>.ld_spacer_6a0f56d65ad4b{height:32px;}<\/style>\n<div class=\"ld-empty-space ld_spacer_6a0f56d65ad4b\"><\/div><style>.ld_fancy_heading_6a0f56d65adeb h5{color:rgb(255, 255, 255);}.ld_fancy_heading_6a0f56d65adeb h5 {margin-bottom:0em !important;  } .ld_fancy_heading_6a0f56d65adeb .lqd-highlight-inner{height:0.275em!important;bottom:0px!important;}.ld_fancy_heading_6a0f56d65adeb h5 {margin-bottom:0em !important;  } <\/style><div class=\"ld-fancy-heading ld_fancy_heading_6a0f56d65adeb\">\n\t<h5 class=\"ld-fh-element lqd-highlight-underline lqd-highlight-grow-left text-decoration-default\"   >  <span style=\"font-family: 'Poppins',serif;color: #555555\">Ukoliko prihva\u0107enu reklamaciju iz objektivnih razloga ne mo\u017eemo sprovesti u roku koji je dogovoren, obavesti\u0107emo Vas o prou\u017eenju roka iz razloga \u0161to nam je potrebna Va\u0161a saglasnost radi produ\u017eenja istog.<\/span><\/h5><\/div><style>.ld_spacer_6a0f56d65ae84{height:32px;}<\/style>\n<div class=\"ld-empty-space ld_spacer_6a0f56d65ae84\"><\/div><style>.ld_fancy_heading_6a0f56d65af17 h5{color:rgb(255, 255, 255);}.ld_fancy_heading_6a0f56d65af17 h5 {margin-bottom:0em !important;  } .ld_fancy_heading_6a0f56d65af17 .lqd-highlight-inner{height:0.275em!important;bottom:0px!important;}.ld_fancy_heading_6a0f56d65af17 h5 {margin-bottom:0em !important;  } <\/style><div class=\"ld-fancy-heading ld_fancy_heading_6a0f56d65af17\">\n\t<h5 class=\"ld-fh-element lqd-highlight-underline lqd-highlight-grow-left text-decoration-default\"   >  <span style=\"font-family: 'Poppins',serif;color: #555555\">Nemogu\u0107nost da dostavite ambala\u017eu robe, ne mo\u017ee biti uslov za re\u0161avanje reklamacije niti razlog za odbijanje i otklanjanja nesaobraznosti reklamirane robe.<\/span><\/h5><\/div><style>.ld_spacer_6a0f56d65afa8{height:32px;}<\/style>\n<div class=\"ld-empty-space ld_spacer_6a0f56d65afa8\"><\/div><style>.ld_fancy_heading_6a0f56d65b03a h5{color:rgb(255, 255, 255);}.ld_fancy_heading_6a0f56d65b03a h5 {margin-bottom:0em !important;  } .ld_fancy_heading_6a0f56d65b03a .lqd-highlight-inner{height:0.275em!important;bottom:0px!important;}.ld_fancy_heading_6a0f56d65b03a h5 {margin-bottom:0em !important;  } <\/style><div class=\"ld-fancy-heading ld_fancy_heading_6a0f56d65b03a\">\n\t<h5 class=\"ld-fh-element lqd-highlight-underline lqd-highlight-grow-left text-decoration-default\"   >  <span style=\"font-family: 'Poppins',serif;color: #555555\">Za sve dodatne informacije slobodno nas kontaktirajte putem mail-a info@porradalupo.rs ili telefona 065 4444 375.<\/span><\/p>\n<ul>\n<li><span style=\"font-family: 'Poppins',serif;color: #555555\">Obrazac za reklamaciju mozete preuzeti ovde <a href=\"https:\/\/porradalupo.rs\/wp-content\/uploads\/2024\/01\/Potvrda-o-prijemu-reklamacije-online-shop-sf.pdf\">REKLAMACIONI LIST \u2013 SFONLINESHOP.RS<\/a><\/span><\/li>\n<li><span style=\"font-family: 'Poppins',serif;color: #555555\">Izvod iz zakona o za\u0161titi potro\u0161a\u010da <a href=\"https:\/\/porradalupo.rs\/wp-content\/uploads\/2021\/09\/IZVOD-IZ-ZAKONA-O-ZASTITI-POTROSACA.pdf\">ovde<\/a><\/span><\/li>\n<li><span style=\"font-family: 'Poppins',serif;color: #555555\"><a href=\"https:\/\/porradalupo.rs\/wp-content\/uploads\/2024\/01\/Obavestenje-o-nacinu-i-mestu-prijema-reklamacija.pdf\">Obave\u0161tenje o na\u010dinu i mestu prijema reklamacija<\/a><\/span><\/li>\n<\/ul>\n<p><\/h5><\/div><style>.ld_spacer_6a0f56d65b183{height:32px;}<\/style>\n<div class=\"ld-empty-space ld_spacer_6a0f56d65b183\"><\/div><style>.ld_spacer_6a0f56d65b1b9{height:32px;}<\/style>\n<div class=\"ld-empty-space ld_spacer_6a0f56d65b1b9\"><\/div><\/div><\/div><\/div><\/div><\/div><\/section>","protected":false},"excerpt":{"rendered":"Po\u0161tovani potro\u0161a\u010di, kupljenu na\u0161u robu koja nije saobrazna mo\u017eete reklamirati na na\u0161oj internet stranici www.porradalupo.rs I mejla info@porradalupo.rs , \u00a0ili telefona\u00a0\u00a0065 4444 375. Navedenu reklamaciju mo\u017eete podneti uz ra\u010dun o kupovini.Va\u0161a reklamacija bi\u0107e zavedena u knjizi primljenih reklamacija koju vodimo za na\u0161u internet prodaju. \u00a0 O prijemu reklamacije bi\u0107ete blagovremeno obave\u0161teni pod kojim je brojem [...]","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_hpay_column_layout":"0","_hpay_name_price":"0","_sitemap_exclude":false,"_sitemap_priority":"","_sitemap_frequency":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-5241","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/porradalupo.rs\/en\/wp-json\/wp\/v2\/pages\/5241","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/porradalupo.rs\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/porradalupo.rs\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/porradalupo.rs\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/porradalupo.rs\/en\/wp-json\/wp\/v2\/comments?post=5241"}],"version-history":[{"count":4,"href":"https:\/\/porradalupo.rs\/en\/wp-json\/wp\/v2\/pages\/5241\/revisions"}],"predecessor-version":[{"id":28329,"href":"https:\/\/porradalupo.rs\/en\/wp-json\/wp\/v2\/pages\/5241\/revisions\/28329"}],"wp:attachment":[{"href":"https:\/\/porradalupo.rs\/en\/wp-json\/wp\/v2\/media?parent=5241"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}